FAQs

General Information

What are your store hours?

  • Orders could be placed at any time of the week. However, cookies are baked on Monday and Tuesday and shipped on Wednesday.

Where are you located?

  • Galina's Bakery currently does not have a physical location. We are online-based and will be in attendance for community events in the NJ | NY area

Do you offer online ordering?

  • Yes, we do! You can place your order directly through our website.

Do you offer delivery or shipping?

  • Yes, we offer nationwide shipping. 

Product Information

What types of cookies do you sell?

  • We offer a variety of cookies, including classic chocolate chip, oatmeal raisin, and seasonal specialties. Check out our menu for the full selection!

Do you offer gluten-free, vegan, or other specialty cookies?

  • Not at this moment. In the future, we will be.

What ingredients do you use? Are your cookies organic?

  • We use high-quality, genuine ingredients in all our cookies. While not all our ingredients are organic, we prioritize freshness and flavor in every batch.

Can I customize my cookies (e.g., add a message, choose shapes)?

  • Cookie customization is currently limited to catering orders. 

Ordering and Payment

How do I place an order?

  • You can place an order directly through our website. For large or custom orders, please fill out our catering form.

What payment methods do you accept?

  • We accept all major credit cards, PayPal, and other online payment methods.

Can I make changes to my order after it's been placed?

  • No.

Shipping and Delivery

Do you offer nationwide shipping?

  • Yes, we offer nationwide shipping across the U.S.

What are the shipping costs?

  • Shipping costs vary based on your location and the size of your order. The total cost will be calculated at checkout.

How long does shipping take?

  • Shipping typically takes 2-5 business days, depending on your location. 

Do you offer same-day or next-day delivery?

  • No.

Policies

What is your return/refund policy?

  • Due to the perishable nature of our products, we do not accept returns. However, if there’s an issue with your order, please contact us, and we’ll make it right.

What should I do if my order is incorrect or damaged?

  • If your order is incorrect or arrives damaged, please contact us immediately, and we will resolve the issue.

    Special Events and Catering

    Do you cater for events like weddings, parties, or corporate events?

    • Yes, we offer catering services for weddings, parties, corporate events, and more. Contact us for details and to discuss your event needs.

      How far in advance should I place an order for a large event?

      • We recommend placing your order at least 2-4 weeks in advance for large events to ensure availability.

      Health and Safety

      How do you ensure the quality and safety of your cookies?

      • We follow strict quality control and hygiene practices to ensure the safety and freshness of our cookies.

      Do your cookies contain allergens?

      • Some of our cookies contain common allergens like nuts, dairy, and gluten. Please check the ingredient list or contact us if you have specific concerns.

      How should I store the cookies to keep them fresh?

      • Store our cookies in an airtight container at room temperature for up to a week. For longer storage, you can freeze them for up to 3 months.

      Contact Information

      How can I contact customer service?

      • You can contact us via 973-732 6630, or reach out through our social media channels.